Making the Call to 9-1-1
Instructions
- Answer the questions the operator asks. They are necessary to determine the help you need.
- Follow all instructions given to you by the operator.
- If your house is on fire, leave the house and call from a neighbor's or mobile telephone.
- Keep the answers short and to the point.
- Know where you are. If help is needed at another location, advise the operator.
- Stay on the line until the operator tells you to hang up.
- Tell the operator the nature of the emergency: I need the (police, fire department or ambulance).
- Try to remain as calm as possible. Take a deep breath and speak clearly.
- Turn your outside lights on and if possible send someone out to direct the emergency personnel in.
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